Introductie

Are you a dedicated customer service professional who always puts the customers first? Do you thrive in a busy environment providing excellent customer service at all times? Are you fluent in French & English?


This successful, growing international organisation is looking for a talented customer service professional (internal: Supply Chain Solutions Service Representative) to join their fun and energetic shared service center on a full-time basis. The team is responsible for answering customer calls regarding order changes, address changes, shipment preferences, product queries and availability, as well as shipping dates and back order resolutions.

In this role you are responsible for the French market, together with 25 other colleagues. You will report to the shared service center supervisor. The shared service center consists of 35 enthusiastic colleagues.


Duties & responsibilities include:

•Entering orders for Sales Representatives via phone and email and advise them on background/status of products and literature

• Answering incoming customer phone calls and responding to emails

• Proactively manage shipment dates, sourcing of ordered items and propose or suggest alternative items to reduce potential late deliveries to customers

• Coordination with shipping companies regarding order status and PODs

• Working closely with the planning department with regards to back orders or late deliveries to ensure accurate delivery and information to customers

• Assisting with special assignments as they arise


Knowledge, skills & qualifications

• General knowledge of the manufacturing, sales and distribution processes

• Fluent in French and English

• Excellent verbal and written communication skills

• Excellent organisational and interpersonal skills

• Ability to multitask and work in a fast-paced environment

• Ability to demonstrate proficiency in problem resolution

• High level of attention to detail

• Proficient in Excel, Word and Outlook


Education and experience

• Bachelor’s degree from an accredited college or university is preferred

• Minimum 1 year of Customer Service or Supply Chain experience

• Previous experience with ERP is a plus


Benefits / on offer

• Salary 2100 – 2500 Euro gross per month

• Initially 1-year contract, prospect indefinite contract thereafter

• Health insurance

• Pension

• Working for home allowance

• 25 days holiday

• Working from home 100% at the moment, future 2 days at home / 3 in the office